1. What are the best skincare products for sensitive skin?

Our best skincare products for sensitive skin include our 5X Ceramides Barrier Moisturizer and Dual-tube Clenaser. These products are dermatologist-tested, free from parabens, sulfates, and synthetic fragrances, and formulated with gentle ingredients like Ceramide and Centella Asiatica to reduce redness and irritation.

2. How do I build an effective skincare routine?

An effective skincare routine starts with three basics: cleanse, moisturize, and protect. Morning routines should include a gentle cleanser, antioxidant serum (like vitamin C), moisturizer, and broad-spectrum sunscreen (SPF 30+). Evening routines should feature a thorough cleanser, treatment product (such as retinol or collagen), and nourishing moisturizer. For best results, introduce one new product at a time and consistency is key - most skincare benefits appear after 4-6 weeks of regular use.

3. Which ingredients should I look for in anti-aging skincare products?

Key anti-aging ingredients to look for include retinol (stimulates collagen production), hyaluronic acid (hydrates and plumps), vitamin C (brightens and protects), peptides (supports skin structure), and collagen (improves repair and supports skin structure).

4. Are natural skincare products better than synthetic ones?

Not necessarily. Both natural and synthetic ingredients can be effective and safe. Our approach combines the best of both worlds - utilizing naturally-derived ingredients with proven benefits alongside synthetic ingredients that offer stability and specific skincare properties. All our products, regardless of ingredient source, undergo rigorous testing to ensure safety, efficacy, and compatibility with various skin types.

5. How often should I exfoliate my skin?

Exfoliation frequency depends on your skin type. For oily or combination skin, 2-3 times per week is recommended. For dry or sensitive skin, once weekly is sufficient. Over-exfoliation can damage the skin barrier, causing irritation. Our Gentle Exfoliating Serum (for sensitive skin) is formulated to remove dead skin cells without over-stripping.

6. What's the difference between a serum and a moisturizer?

Serums are lightweight, fast-absorbing liquids containing high concentrations of active ingredients designed to target specific concerns (aging, brightening, hydration). Moisturizers are thicker formulations that create a protective barrier on the skin's surface to lock in moisture and prevent water loss. For optimal results, apply serum first (allowing 1-2 minutes to absorb) followed by moisturizer to seal in the active ingredients.

7. How do I know if a skincare product is causing irritation?

Signs of skincare irritation include redness, itching, burning, stinging, or excessive dryness after application. If you experience these symptoms, discontinue use immediately. To minimize risk, perform a patch test before first use: apply a small amount of product to your inner elbow, wait 24-48 hours, and check for reactions. Our customer service team can help identify potential irritants in any of our products.

8. When should I start using anti-aging skincare products?

Preventative anti-aging skincare can start in your 20s with products containing antioxidants (like vitamin C) and sunscreen to protect against environmental damage. More targeted anti-aging products (containing retinol, peptides, collagen) can be introduced in your late 20s to early 30s as the skin's natural collagen production begins to slow. Our Age-Appropriate Skincare Guide on our website provides personalized recommendations based on age and concerns.

9. Are your skincare products cruelty-free and vegan?

Yes, all our skincare products are 100% cruelty-free - we never test on animals, nor do we work with third parties who do. 100% of our product line is vegan, containing no animal-derived ingredients.

10. How long does it take to see results from skincare products?

Results vary by product type and individual skin characteristics. Hydrating products often show immediate results, while treatment products targeting specific concerns typically require 4-6 weeks of consistent use. Anti-aging products may take 8-12 weeks to show visible improvements in fine lines and texture. For optimal results, follow the recommended usage instructions and maintain a consistent routine.

11. What SPF is recommended for daily skincare?

We recommend a broad-spectrum sunscreen with at least SPF 30 for daily use, even on cloudy days. Our Daily Protection Sunscreen SPF 40 offers UVA/UVB protection, is non-greasy, and works well under makeup. Reapplication every 2 hours (or immediately after swimming/sweating) is essential for maintaining protection.

12. Can I use multiple active ingredients in my skincare routine?

Certain active ingredients can be used together (e.g., vitamin C in the morning and retinol at night), while others may cause irritation when combined (e.g., retinol and AHAs/BHAs). When introducing new active ingredients, start with lower concentrations and gradually increase usage to allow your skin to adjust.

1. Where is my order?

Your order is on the way and you’ll be enjoying your ConfidMiss products very soon. Orders are packed in China and dispatched by our team normally within 48 hours. During peak sale times orders may take between 1 – 5 business days to dispatch. Please see information below (How Long Does Delivery Take) for shipping timeframes and tracking for your location.
If you still require assistance after looking though our FAQ’s, please contact Team ConfidMiss at help@confidmiss.com who will be happy to help. 

Please note. During sale and promotional periods the processing of orders can take up to 5 business days before dispatch and shipping.

2. How much is shipping?

As all international shipping is based on weight and the type of shipping service chosen, the best way to estimate shipping cost is to add items to your cart. Once this is done, all the different options and shipping prices will be shown for your specific location before finalising a sale.

3. How can I track my package?

In your confirmation email you’ll find an international tracking number. This can be used with local postal services in your country i.e. USPS, Royal Mail etc, plus DHL if the express courier option was chosen.

4. Customs Duties, VAT & Import charges

Please note that items may be subject to import duties, taxes and/or charges which are not included in the total cost charged by this website, nor will they be covered or reimbursed by ConfidMiss.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

5. I want to cancel my order

We are sorry to hear you want to cancel your order. Please contact Team James help@confidmiss.com for more help with this.

6. Customer Service (Team confidmiss)

Team ConfidMiss will get back to any enquiry within 24 hours. However during promotional and sale periods, and due to overwhelming demand, our customer service team will be slower to respond. But we will endeavour to get back to your enquiry within 48 hours.

All customer service enquiries will be responded to on a first come first served basis regardless of platform used, so we encourage you to submit your request through one method only. We thank you in advance for your understanding.

Team ConfidMiss can be contacted on help@confidmiss.com

Understand the Core Traits of 4 Basic Skin Types (Self-Check for Matching)

In daily life, you can initially figure out your skin type by focusing on three key aspects: how your skin feels after cleansing, which areas get oily and when, and what common skin issues you usually face. Here are the specific traits of each main skin type to help you match:

• Dry Skin: One to two hours after cleansing, your skin will feel obviously tight—you might even notice slight flaking in some areas. Oil production is very minimal overall; at most, you may see a tiny bit of oil on the T-zone (forehead and nose) occasionally. Common issues include persistent dryness, flaking, and a tendency to develop dry fine lines over time.
• Oily Skin: After cleansing, you won’t feel any tightness at all—instead, your skin will start looking shiny within just one hour. Oil is produced across your entire face, and the T-zone (forehead and nose) is usually the oiliest area. You’ll often deal with large pores, frequent acne breakouts, and makeup that melts or slides off quickly.
• Combination Skin: This type has a mix of oily and dry traits. Within an hour of cleansing, your T-zone will turn oily, but the U-zone (cheeks and chin) will still feel tight. Oil production is heavy on the T-zone, while the U-zone has little to no oil. As a result, you might get acne on the T-zone and experience dryness or flaking on the cheeks and chin.
• Normal Skin: After cleansing, your skin stays fresh and comfortable—no tightness, no greasiness, and no shine. Oil production is even and minimal across your entire face, with no obvious “oily” or “dry” areas. Your skin condition is stable overall, and you rarely have issues like acne, dryness, or redness.
• Sensitive Skin: This type is easy to irritate—after cleansing or coming into contact with certain products, your skin may turn red, sting, or feel itchy, and you might also notice some tightness. Oil production is irregular: if you have dry-sensitive skin, it will lean dry; if you have oil-sensitive skin, it will lean oily. The biggest problem is that your skin reacts quickly to irritants, such as new skincare products, strong sunlight, or extreme temperatures, leading to redness or itching.

Refunds

Refunds will only be accepted if they are requested prior to your order status changing to ‘Processing’, Once the order has begun processing and is due for dispatch a refund is not available. Please note the time for an order to enter a ‘Processing’ state will depend on the day, and volume of orders pending.

Returns

Purchases from the ConfidMiss website may be returned up to 30 days from confirmed delivery if the product is unused, unopened and in a form that could be resold. The refund will be made to the original form of payment, and cannot be amended. Returned products will be refunded, however postage is non-refundable.

Missing, damaged or defective products must be reported within 30 days of delivery to the ConfidMiss email support team, including a description of the issue. These products will be replaced at no additional cost.

For more information or to report an issue please email help@confidmiss.com